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About Us – 1-800 Contacts
1-800 Contacts is a U.S.-based company that has been revolutionizing how people buy contact lenses since 1995. Headquartered in Draper, Utah, we are dedicated to providing a fast, simple, and reliable way for customers to get their contacts delivered right to their door. With over 20 million customers served, we offer all major contact lens brands, hassle-free prescription verification, free standard shipping, 24/7 customer service, and even online vision exams for prescription renewal. Our mission is to make eye care easy and accessible for everyone.
1-800 Contacts
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Founded: 1995 by Jonathan C. Coon and John F. Nichols.
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Headquarters: Draper, Utah, USA.
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Ownership: Privately held; acquired by KKR in 2020.
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Services:
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Online sales of contact lenses from major brands like Acuvue, Air Optix, DAILIES, Biofinity, and Bausch + Lomb.
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Online vision exams for prescription renewal.
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Subscription services for regular lens deliveries.
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Partnerships with vision insurance providers.
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Subsidiaries:
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Liingo Eyewear: Offers prescription glasses and frames.
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6over6: Provides digital vision testing technology.
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Ditto: Offers virtual try-on technology for eyewear.
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Customer Base: Over 20 million customers served in the U.S.
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Customer Support: 24/7 U.S.-based support via phone and live chat.
FAQ
Q: What if I forget my password or email?
A: Use the “Forgot Password” link on the sign-in page. If you’ve forgotten your email, contact customer service via live chat or call 1-800-266-8228 for assistance.
Q: How do I update my email or password?
A: After signing in, navigate to “My Account” > “Account Settings” to update your email or password. Note: Changing your email will remove saved payment methods for security reasons.
Ordering & Prescriptions
Q: Can I order without a copy of my prescription?
A: Yes. Provide your eye doctor’s contact information, and 1-800 Contacts will verify your prescription on your behalf.
Q: Can I order with an expired prescription?
A: No. U.S. regulations require a valid prescription. However, 1-800 Contacts offers an online vision exam for $20 to renew your prescription. 1800contacts
Q: How long does it take to receive my order?
A: Standard shipping is free and typically takes 5–7 days. Expedited shipping options are available for an additional fee.
Pricing & Insurance
Q: Does 1-800 Contacts price match?
A: Yes. They offer a price match guarantee against any authorized U.S. retailer for the same product.
Q: Can I use vision insurance?
A: Yes. 1-800 Contacts accepts most major vision insurance plans. You can apply your benefits during checkout.
Returns & Exchanges
Q: What is the return policy?
A: You can return any unopened boxes for a full refund. If your prescription changes, you can exchange unopened boxes for the correct prescription.
Q: What if I receive defective lenses?
A: Contact customer service for a replacement. They offer torn lens replacements at no additional cost.
Contact Lens Solution
Q: How often should I change my contact lens solution?
A: Use fresh solution each time you clean and store your contacts. Do not reuse or “top off” old solution.