Copy this code and use at checkout
Copy this code and use at checkout
Copy this code and use at checkout
Copy this code and use at checkout
Copy this code and use at checkout
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About Us – 1-800 Contacts
1-800 Contacts is a U.S.-based company that has been revolutionizing how people buy contact lenses since 1995. Headquartered in Draper, Utah, we are dedicated to providing a fast, simple, and reliable way for customers to get their contacts delivered right to their door. With over 20 million customers served, we offer all major contact lens brands, hassle-free prescription verification, free standard shipping, 24/7 customer service, and even online vision exams for prescription renewal. Our mission is to make eye care easy and accessible for everyone.
1-800 Contacts
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Founded: 1995 by Jonathan C. Coon and John F. Nichols.
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Headquarters: Draper, Utah, USA.
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Ownership: Privately held; acquired by KKR in 2020.
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Services:
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Online sales of contact lenses from major brands like Acuvue, Air Optix, DAILIES, Biofinity, and Bausch + Lomb.
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Online vision exams for prescription renewal.
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Subscription services for regular lens deliveries.
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Partnerships with vision insurance providers.
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Subsidiaries:
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Liingo Eyewear: Offers prescription glasses and frames.
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6over6: Provides digital vision testing technology.
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Ditto: Offers virtual try-on technology for eyewear.
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Customer Base: Over 20 million customers served in the U.S.
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Customer Support: 24/7 U.S.-based support via phone and live chat.
FAQ
Q: What if I forget my password or email?
A: Use the “Forgot Password” link on the sign-in page. If you’ve forgotten your email, contact customer service via live chat or call 1-800-266-8228 for assistance.
Q: How do I update my email or password?
A: After signing in, navigate to “My Account” > “Account Settings” to update your email or password. Note: Changing your email will remove saved payment methods for security reasons.
Ordering & Prescriptions
Q: Can I order without a copy of my prescription?
A: Yes. Provide your eye doctor’s contact information, and 1-800 Contacts will verify your prescription on your behalf.
Q: Can I order with an expired prescription?
A: No. U.S. regulations require a valid prescription. However, 1-800 Contacts offers an online vision exam for $20 to renew your prescription. 1800contacts
Q: How long does it take to receive my order?
A: Standard shipping is free and typically takes 5–7 days. Expedited shipping options are available for an additional fee.
Pricing & Insurance
Q: Does 1-800 Contacts price match?
A: Yes. They offer a price match guarantee against any authorized U.S. retailer for the same product.
Q: Can I use vision insurance?
A: Yes. 1-800 Contacts accepts most major vision insurance plans. You can apply your benefits during checkout.
Returns & Exchanges
Q: What is the return policy?
A: You can return any unopened boxes for a full refund. If your prescription changes, you can exchange unopened boxes for the correct prescription.
Q: What if I receive defective lenses?
A: Contact customer service for a replacement. They offer torn lens replacements at no additional cost.
Contact Lens Solution
Q: How often should I change my contact lens solution?
A: Use fresh solution each time you clean and store your contacts. Do not reuse or “top off” old solution.